Refund policy

Refund & Return Policy

At WOLLKI, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must include original tags and packaging

  • Proof of purchase or receipt is required

How to Start a Return

To initiate a return, please contact us at support@wollki.com.

Returns should be sent to the following address:

WOLLKI
Păltiniș, Botoșani
Romania, 717295

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package.

For any return-related questions, you can always contact us at support@wollki.com.

Damages & Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • The item is damaged

  • The item is defective

  • You received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products

  • Beauty or personal care products

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items

If you have questions regarding your specific item, please contact us before placing your order.

Exchanges

The fastest way to exchange an item is to return the original item first. Once the return is approved, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days of delivery for any reason and without justification.

To qualify:

  • The item must remain unused and unworn

  • Original packaging and tags must be included

  • Proof of purchase is required

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@wollki.com.