FAQ

We are here to answer your questions!

Your skincare ritual, decoded

LED Light Therapy Mask

An LED light therapy mask uses specific wavelengths of medical-grade light to penetrate the skin at different depths and stimulate natural cellular processes. Red light boosts collagen and softens fine lines, blue light targets acne-causing bacteria, and near-infrared light supports deep repair and reduces inflammation — all without downtime, needles, or harsh chemicals.

The Wollki LED mask emits clinically tested wavelengths that are absorbed by your skin cells, triggering them to produce more collagen and elastin, accelerate cellular turnover, and calm inflammation. Think of it as a workout for your skin — gentle, consistent stimulation that delivers visible results over time.


1. Cleanse your face and pat dry. 2. Connect the controller and power on the device. 3. Select your light mode, put on the included eye protection, and wait 10 seconds for the mask to activate. 4. Lie back and relax for a 10–15 minute session. 5. Follow with your favorite moisturizer — and SPF if it's daytime.


Start with red light to warm up the skin and boost collagen. Move to blue light if you're targeting blemishes or oily areas. Finish with near-infrared to soothe and support deep recovery. Each phase can last 3–7 minutes. The full protocol is in your user manual.


For best results, we recommend 3 to 5 sessions per week, 10–15 minutes each. Consistency matters more than duration — most users notice visible improvements in tone, texture, and clarity within 4 to 6 weeks.

Most users begin to notice a visible difference within 4 to 6 weeks of consistent use. Clinical data shows:

‱ +62.4% — Calmer skin & promoted repair
‱ +52.3% — Reinforced skin barrier
‱ +35.6% — Faded acne marks
‱ +36.2% — Smoother fine lines

Results vary depending on skin type and session frequency. For best outcomes, we recommend 3 to 5 sessions per week, 10-15 minutes each.

No — the Wollki LED mask is engineered with a built-in Anti-Leak Eye Zone that reduces peripheral light leakage by over 96%. The eye area of the mask is specially designed to shield your eyes naturally, so there's no need for separate goggles. You can relax completely during your session without any discomfort or eye strain.

Absolutely. The Wollki LED mask is gentle enough for daily use. Many of our customers turn it into a nightly wind-down ritual — 15 minutes of glow, lights down, no screens.

Yes — LED therapy is backed by decades of clinical research. The technology was originally developed by NASA for wound healing and is now widely used by dermatologists for anti-aging, acne, rosacea, and overall skin health.

Yes. The mask is lightweight, ergonomic, and cordless once charged. You can read, listen to a podcast, or simply lie down and relax.

Please avoid LED therapy if you are pregnant, have photosensitive epilepsy, take photosensitizing medications (such as certain antibiotics or acne treatments), or have active skin cancer. If you have any concerns, consult your doctor before starting.

Everything about getting your Wollki

Orders & Shipping

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How do I place an order?

Add your favorite products to your cart, proceed to checkout, and complete payment. You'll receive a confirmation email within minutes.

You'll receive an order confirmation email immediately after checkout. If you don't see it within 15 minutes, check your spam folder or contact us at support@wollki.com.

Orders are processed within 1–3 business days. Standard shipping then takes:
EU & UK: 4–10 business days
USA & Canada: 7–12 business days
Other countries: 7–15 business days,
depending on your destination. You'll receive a tracking number as soon as your order leaves our warehouse.

Tracking numbers can take 24 to 48 hours to activate after your order ships. If your tracking still shows no movement after that window, please reach out to our team.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are securely encrypted.

We also accept payment with credit cards and PayPal.

We offer free standard shipping on orders above a certain threshold (shown at checkout). Express options are also available for an additional fee.

If you forgot to apply a code at checkout, email us at support@wollki.com within 24 hours of your order with the code and your order number. We'll do our best to honor it.

You can cancel your order within 12 hours of placing it by emailing support@wollki.com. After that window, your order is already in fulfillment and cannot be canceled.

Contact us within 12 hours of placing your order with the corrected address. Once the order ships, we're unable to redirect it.

If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment. Additional shipping fees may apply.

Shop with confidence

Returns & Warranty

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What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your Wollki device, contact us within 30 days of delivery for a return authorization. Items must be returned in their original packaging and in like-new condition.

Email support@wollki.com with your order number and the reason for return. Our team will guide you through the process and provide return instructions.

Once your return is received and inspected, refunds are processed within 5 to 10 business days to your original payment method.

Yes. Every Wollki device comes with a 12-month manufacturer's warranty covering defects in materials or workmanship under normal use.

Reach out to support@wollki.com with your order number, a description of the issue, and ideally a short video. We'll troubleshoot, and if needed, send a replacement under warranty.