FAQ
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Your skincare ritual, decoded
LED Light Therapy Mask
What is an LED light therapy mask?
What is an LED light therapy mask?
An LED light therapy mask uses specific wavelengths of medical-grade light to penetrate the skin at different depths and stimulate natural cellular processes. Red light boosts collagen and softens fine lines, blue light targets acne-causing bacteria, and near-infrared light supports deep repair and reduces inflammation â all without downtime, needles, or harsh chemicals.
How does it work?
How does it work?
The Wollki LED mask emits clinically tested wavelengths that are absorbed by your skin cells, triggering them to produce more collagen and elastin, accelerate cellular turnover, and calm inflammation. Think of it as a workout for your skin â gentle, consistent stimulation that delivers visible results over time.
How do I use it?
How do I use it?
1. Cleanse your face and pat dry. 2. Connect the controller and power on the device. 3. Select your light mode, put on the included eye protection, and wait 10 seconds for the mask to activate. 4. Lie back and relax for a 10â15 minute session. 5. Follow with your favorite moisturizer â and SPF if it's daytime.
What is the recommended sequence for using the lights?
What is the recommended sequence for using the lights?
Start with red light to warm up the skin and boost collagen. Move to blue light if you're targeting blemishes or oily areas. Finish with near-infrared to soothe and support deep recovery. Each phase can last 3â7 minutes. The full protocol is in your user manual.
How many treatments should I do per week?
How many treatments should I do per week?
For best results, we recommend 3 to 5 sessions per week, 10â15 minutes each. Consistency matters more than duration â most users notice visible improvements in tone, texture, and clarity within 4 to 6 weeks.
When will I see visible results?
When will I see visible results?
Most users begin to notice a visible difference within 4 to 6 weeks of consistent use. Clinical data shows:
âą +62.4% â Calmer skin & promoted repair
âą +52.3% â Reinforced skin barrier
âą +35.6% â Faded acne marks
âą +36.2% â Smoother fine lines
Results vary depending on skin type and session frequency. For best outcomes, we recommend 3 to 5 sessions per week, 10-15 minutes each.
Is eye protection required?
Is eye protection required?
No â the Wollki LED mask is engineered with a built-in Anti-Leak Eye Zone that reduces peripheral light leakage by over 96%. The eye area of the mask is specially designed to shield your eyes naturally, so there's no need for separate goggles. You can relax completely during your session without any discomfort or eye strain.
Can I use it every day?
Can I use it every day?
Absolutely. The Wollki LED mask is gentle enough for daily use. Many of our customers turn it into a nightly wind-down ritual â 15 minutes of glow, lights down, no screens.
Does LED light therapy really work?
Does LED light therapy really work?
Yes â LED therapy is backed by decades of clinical research. The technology was originally developed by NASA for wound healing and is now widely used by dermatologists for anti-aging, acne, rosacea, and overall skin health.
Can I move around during a session?
Can I move around during a session?
Yes. The mask is lightweight, ergonomic, and cordless once charged. You can read, listen to a podcast, or simply lie down and relax.
Who should not use LED therapy?
Who should not use LED therapy?
Please avoid LED therapy if you are pregnant, have photosensitive epilepsy, take photosensitizing medications (such as certain antibiotics or acne treatments), or have active skin cancer. If you have any concerns, consult your doctor before starting.
Everything about getting your Wollki
Orders & Shipping
How do I place an order?
How do I place an order?
Add your favorite products to your cart, proceed to checkout, and complete payment. You'll receive a confirmation email within minutes.
How do I know my order was successfully submitted?
How do I know my order was successfully submitted?
You'll receive an order confirmation email immediately after checkout. If you don't see it within 15 minutes, check your spam folder or contact us at support@wollki.com.
When can I expect my shipment?
When can I expect my shipment?
Orders are processed within 1â3 business days. Standard shipping then takes:
EU & UK: 4â10 business days
USA & Canada: 7â12 business days
Other countries: 7â15 business days,
depending on your destination. You'll receive a tracking number as soon as your order leaves our warehouse.
Why is my tracking number not working?
Why is my tracking number not working?
Tracking numbers can take 24 to 48 hours to activate after your order ships. If your tracking still shows no movement after that window, please reach out to our team.
What are your payment options?
What are your payment options?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are securely encrypted.
We also accept payment with credit cards and PayPal.
What are your shipping rates?
What are your shipping rates?
We offer free standard shipping on orders above a certain threshold (shown at checkout). Express options are also available for an additional fee.
I forgot to apply my coupon code â what can I do?
I forgot to apply my coupon code â what can I do?
If you forgot to apply a code at checkout, email us at support@wollki.com within 24 hours of your order with the code and your order number. We'll do our best to honor it.
What is your order cancellation policy?
What is your order cancellation policy?
You can cancel your order within 12 hours of placing it by emailing support@wollki.com. After that window, your order is already in fulfillment and cannot be canceled.
How can I change my shipping address?
How can I change my shipping address?
Contact us within 12 hours of placing your order with the corrected address. Once the order ships, we're unable to redirect it.
What if my address was incorrect?
What if my address was incorrect?
If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment. Additional shipping fees may apply.
Shop with confidence
Returns & Warranty
What is your return policy?
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your Wollki device, contact us within 30 days of delivery for a return authorization. Items must be returned in their original packaging and in like-new condition.
How do I request a refund?
How do I request a refund?
Email support@wollki.com with your order number and the reason for return. Our team will guide you through the process and provide return instructions.
When will I receive my refund?
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5 to 10 business days to your original payment method.
Do you offer a warranty?
Do you offer a warranty?
Yes. Every Wollki device comes with a 12-month manufacturer's warranty covering defects in materials or workmanship under normal use.
My device isn't working â what do I do?
My device isn't working â what do I do?
Reach out to support@wollki.com with your order number, a description of the issue, and ideally a short video. We'll troubleshoot, and if needed, send a replacement under warranty.