Returns & Refund Policy

At WOLLKI, we are committed to providing high-quality products that combine style, comfort, and everyday elegance. We believe in the quality of our products and recommend using them for at least 14 days before considering a return.

If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee period, please contact us at support@wollki.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be requested within 24 hours of placing the order. After this period, your order may already be in processing and we may not be able to accommodate the request.

If your order is canceled within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We stand behind our products and encourage you to try them for a minimum of 14 days so you can fully experience the benefits of WOLLKI products.

If you are still not satisfied and would like to return your items, you may do so after 14 days and within the 60-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team through our Contact Us page or email us directly at support@wollki.com.

To help us process your request faster, please include:

• Your Order Number

• The Name used to place the order

• The E-Mail Address used at checkout

Damaged Items

We take great care in packaging our products to help prevent damage during shipping. An item is considered damaged if it has a manufacturing defect or arrives physically broken.

Damage to packaging during shipping, such as dents or minor box imperfections, is not considered product damage if the product itself remains in good condition.

If your item arrives damaged, please contact us within 72 hours of delivery by emailing support@wollki.com and include a clear photo of the damage. We will review your case and determine whether you are eligible for a replacement at no additional cost.

We do not offer refunds, replacements, or returns for products damaged through normal wear and tear, misuse, or improper handling.

Shipping & Delivery

While we do our best to ensure timely delivery, WOLLKI cannot be held responsible for shipping or delivery delays caused by couriers, customs, weather conditions, or other circumstances outside of our control.

If you experience any issues with your delivery, we recommend contacting the shipping carrier directly for assistance.

We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to ensure that the correct shipping address is entered at checkout.

If an incorrect address is provided and we are not notified within 24 hours of placing the order, you may not be eligible for a replacement or refund.

Policy Updates

WOLLKI reserves the right to modify or update this Returns & Refund Policy at any time. Customers are responsible for reviewing the latest version of this policy before making a purchase.

By purchasing and continuing to use WOLLKI products, you agree to the terms outlined in this Returns & Refund Policy.